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Elbe Akustik

Terms and Conditions

Scope

These Terms and Conditions apply to all contracts between Elbe-Akustik GmbH & Co. KG and our customers for the delivery of hearing aids and services.

Contract Formation

A contract is formed by written order and our written order confirmation. Verbal side agreements require our written confirmation to be valid.

Prices and Payment

All prices are final prices including statutory VAT. Payment is due after completion of fitting and handover of the hearing aids. Insurance benefits are billed directly to your health insurance.

Hearing Aid Fitting

The fitting of hearing aids is done individually according to your hearing needs. You receive detailed consultation and can test the hearing aids free of charge before purchase. The trial period is usually 4 weeks.

Warranty

The statutory warranty of 2 years applies to all delivered hearing aids. The manufacturer's warranty remains unaffected. Maintenance and repair services are performed free of charge.

Returns and Cancellation

For individually made earmolds and specially fitted hearing aids, the right of withdrawal is excluded. For standard hearing aids, a statutory right of withdrawal of 14 days applies.

Privacy

Your personal data is treated confidentially and used exclusively for contract processing. For more information, please see our privacy policy.

As of: November 2024. Elbe-Akustik GmbH & Co. KG reserves the right to change these Terms and Conditions at any time.

A question about advertising and reviews

If you come to us through one of our ads, or want to see the reviews widget in the bottom-left corner, we ask for your permission first. If you agree, we keep a note of which ad it was in a cookie (ea_attr) for 90 days and load the Google tag from Google Ads. It sets its own cookies (_gcl_…) and tells Google when you book an appointment, send an inquiry or tap one of our phone numbers, so we can see which ads work. Google does not learn your name or contact details, and we do not use it for personalised advertising.

We also then load our partner ProvenExpert GmbH's reviews widget directly from their servers. This can send your IP address to ProvenExpert and let them set a cookie.

If you decline, nothing changes for you except that the reviews widget stays hidden. You can change your choice at any time under “Cookie settings” at the bottom of the page.

More about ad measurement in our privacy policy

More about the reviews widget in our privacy policy